Hotel Best Costa Ballena

Amazing hotel in an amazing location

Pros: Only negatives was that the beds were too firm and that car parking facilities were charged. After paying a substantial amount for the holiday I wasn't too pleased to fork out another £100 for parking within the hotel complex. Every other aspect of the holiday was fantastic.

Cons: See above

Would go back. Great hotel.

Pros: Great hotel in a fantastic location. Great hotel for kids.

Cons: Staff could have been more helpful

Pros: The facilities where great food was good location excellent

Cons: The wind we got during our stay

A great stay at a typical family resort

Pros: Plenty of activities for kids. Wide variety of food options on all meals. Good WiFi Entrance, lobby and sitting area is great if you don't want to use the pool. Beachfront. Two locations to refill your water bottle free of charge, promoting sustainability. The Spa session of 1:30 required a payment of 20 euros per guest (if you didn't go for the premium package), but is worth it!

Cons: Half board menu should include basic drinks such as soda, bottled water, beer during meals but they require an extra payment. Waiters must inform guests that during meals there is also the option of requesting a bottle of tap water - which taste is acceptable - but they don't, expecting you to request paid drinks. There is no music anywhere during the day. Pools, lobby, sitting area, etc, do not have speakers with ambience music, something common in most hotels and that makes the experience more enjoyable. The room did not have water heating appliance, tea, or coffee as in some other hotels. Something I'd say would be important in a hotel for families.

This is our third year returning to the hotel, and each time our children enjoy it even more as they get older. The kids

Pros: Everything was very clean, the food offered a great variety, and the staff were friendly and accommodating. There was also plenty of entertainment to keep the children happy.

Perfect family stay. Especially if kids are under 7.

Pros: Modern and well maintained hotel with excellent facilities. Spacious rooms and big comfy beds. The kids pool is amazing and perfect for kids 0-7. Nice playground on site and all 2 wonderful options just outside of the hotel. Staff is attentive and speaks English, which is helpful. Entertainment (including kids entertainment) is in Spanish as majority of guests are Spanish. Loved aqua aerobics, which is twice a day! Lots of other sports options like football or volleyball for teens and adults. The beach is public and absolutely lovely, you can rent a sun bed and umbrella. The dinner buffet food variety is impressive, there is a new theme every day - Italian, Mexican, Asian. Plenty of choices for any taste or diet (fish, seafood, vegetarian options). Lots of options for kids - pasta, pizza etc. Prices for extras like drinks at the bar or ice cream (if you aren’t all inclusive) are very reasonable.

Cons: Some bar cocktails weren’t up to scratch. For example, margarita was very watery and tasted like lemonade. I’d rather recommend Aperol Spritz. The hotel didn’t offer airport transfers, had to find one online.

Great experience for families with children

Pros: Best hotel value for money. The staff is always with a smile and the premises are wonderful.

Perfect facility for family vacation. Amazing hotel.

Pros: The location, facilities, nice breakfast, big clean pool and beach all amazing. The facility is perfect for family vacation

A great weekend stay with the family. Food was excellent with a variety of dishes and fresh fish served daily. Pool area

Pros: Beautiful hotel with great facilities and exquisite food.

Good location, friendly staff and lovely rooftop pool with comfy Bali style beds!

Pros: Excellent location right next to a beautiful long sandy beach. Big room, with nice balcony and sea view. We upgraded to the superior room which in my opinion was totally worth it. With the upgrade you get water and tea / coffee in your room everyday, 1 free access to the spa and most importantly usage of the rooftop infinity pool with free cava, fruit and water. Excellent if you want a bit of peace and quiet as only children over 13 can go there! Food was ok, good selection (not a huge variety of vegan options tho) and drink prices were reasonable. I was HB and would do it again.

Cons: Needed more hangers in the wardrobes, asked the cleaners and at reception but to no avail. When upgraded you still needed to leave the cash deposit for the pool towels that were a bit small and manky; although they could be changed regularly at the spa area. Personally, I wouldn’t say the food was really up to 4* standard, having stayed in lots of other hotels in that sort of area, but it wasn’t that bad and I would return. I can imagine in the summer it’s very hot and busy in the restaurant. I think it would be ideal if one floor of the superior rooms was child free…. Lots of very loud, crying babies running around which wasn’t super relaxing in the morning.